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Telephone Integration
Incoming Calls: If an incoming call is detected, a window pops up from the taskbar displaying details of the caller. The information shown in this balloon depends on the server-settings and if the number can be found within CRM. If so, it shows up e.g. name, number, e-mail address, etc.. and the regarding entry is opened automatically. Outgoing Calls:It’s possible to start a call directly from within CRM. Therefore a new button is placed in CRM. With a click a new dialogue which states all available numbers of the regarding CRM-record (e.g. account, contact, lead…) is opened and users can choose the number to dial and start the call immediately.Furtheron users have got the possibility to use the “direct call” functionality of the Telephone Integration balloon.rn
| CRM Versions: |
Version 3.x, Version 4.x
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| Contact Person: |
Christian Ternek
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| Contact E-Mail: |
christian.ternek@mscrm-addons.com
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| Contact Phone No.: |
+43 316 680 880 0
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| Languages Supported: |
English, German,..
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| Countries Supported: |
all
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| Screenshot (640 x 480 max): |
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| Fact Sheet: |
Download
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| Documentation: |
Download
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| Approx. Price: |
Low - $0 - $1,500
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| # of Installs: |
51+
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