QoS-IT Helpdesk for Managed Service providers

Title: QoS-IT Helpdesk for Managed Service providers Category: Professional Services Clicks: 99 Add-on added: Mar 20, 2008

QoS-IT is a process-based software solution developed for Microsoft Dynamics CRM for IT Managed Service Providers (MSP) to manage IT services on agreed Service Level Agreement (SLA) signed between MSP and customer and managed by the SLM (Service Level Management) process.rnSLM is the process of measuring and monitoring service quality (performance, availability and customer satisfaction) relative to customer expectations, and reporting results and taking action to ensure the quality stays within agreed upon parameters (objectives) as defined by the SLA.rn

CRM Versions:	Version 3.x, Version 4.x
Contact Person:	ged
Contact E-Mail:	ged@ask-distribution.com.au
Contact Phone No.:	+61 3 83307100
Languages Supported:	english
Countries Supported:	US, UK, Canada Australia
Screenshot (640 x 480 max):	Not available
Fact Sheet:	Not available
Documentation:	Download
Approx. Price:	Mid - $1,501 - $5,000
# of Installs:	1 to 10