QoS-IT is an IT Services Management Microsoft CRM based solution

Title: QoS-IT is an IT Services Management Microsoft CRM based solution Category: Professional Services Clicks: 286 Add-on added: Mar 20, 2008

QoS-IT is an IT Services Management solution developed on Microsoft CRM ver. 4 as a platform to create, schedule, monitor and report on IT works performed by Managed Service Providers (MSP), IT hardware repair center, system builders and Independent Software Vendors (ISV). Incidents are either reported manually, submitted via customer’s self-service portal or from incoming alert Emails generated by monitoring software such as Kaseya, Level Platform, N-Able, Hound Dog and others. Case manager assigns jobs to CSR (Customer Service Representatives) to be performed remotely, onsite, in-house or as helpdesk services. Using QoS-IT unique Job Control Panel (JCP) system, CSR reports back to case manager on time spent and work .......

CRM Versions:	Version 3.x, Version 4.x
Contact Person:	ged
Contact E-Mail:	ged@qos-it.com
Contact Phone No.:	+61 3 83307100
Languages Supported:	english
Countries Supported:	US, UK, Canada Australia
Screenshot (640 x 480 max):	Not available
Fact Sheet:	Not available
Documentation:	Download
Approx. Price:	Mid - $1,501 - $5,000
# of Installs:	51+